How to place an order online?
You must select your items and add them to the shopping cart by clicking on “Add to cart”, then you can finalise your purchase by entering your personal informations (delivery address, billing) and choosing your delivery method.
Then proceed to payment by selecting your payment method.
You must create an account to be able to buy online.
At any time, if you need assistance or information, please contact our Customer Service Department by phone at + 33 1 48 00 08 81 or by email at: firstname.lastname@example.org
What does “Web Exclusivity” mean?
We have created exclusive online products that are only available for purchase on schimmel.com
Where are Schimmel products made?
All our products are made in France.
What are the usual precautions to preserve the beauty of my leather?
Avoid ink. To remove grease stains use Terre de sommières.
How can I have my Schimmel product cleaned?
It is recommended to go to a specialized dry cleaning.
How can I have my Schimmel pieces retouched?
We have a touch-up service that will be offered to you during the first year after your purchase for standard touch-ups.
This touch-up service is located at 66 rue D'Hauteville 75010. You can make an appointment with our workshop at 00 33 1 48 00 08 81 from Monday to Friday from 9am to 5pm.
How to do in case of password loss?
Go to “My Account”, Select “Login” and click on “Forgot Password?” We will send you a new password by e-mail. For security reasons, we may ask for more information to verify your identity.
How do I change my personal information?
You can change all your personal information by logging into your account using your email address and password. Then you can make the desired updates.
Are online purchases on Schimmel. secured ?
All transactions on our site are secure. Card payments made online are transferred via a server using secure encryption technology (SSL) to protect your personal data and payment data.
When you place an order online, we suggest that you save your credit card data so that you can place your orders more quickly when you make your next purchase. If you want to change your payment data, log in to your account and click on payment cards.
What currencies are accepted?
You can pay your purchases in euros and in US Dollars.
What methods of payment are accepted?
Payment can be made by credit card, Paypal or bank transfer.
For credit card payments, you will need to indicate your card number, expiry date and pictogram on the appropriate page. We accept the following payment cards:
- American Express
For payments via Paypal, log in to your PayPal account to pay for your purchases. For payment by bank transfer, we will send you by e-mail the bank details of the Schimmel account on which to make the transfer.
What are the delivery times and costs?
Schimmel offers you the choice of different delivery methods:
STANDARD DELIVERY: Free delivery. Estimated delivery times: 3 to 5 business days*.
Please note: orders placed after 3pm, weekend or holiday will be processed the next business day.
The carrier will make 3 delivery attempts; at the end of the third attempt, the package will be redirected to our warehouse.
Since all orders are processed automatically, we cannot change the shipping and delivery times.
Regardless of the delivery method selected, Schimmel. will inform you by e-mail about the status of your order. You can also track the delivery status by logging into your account.
For payments by bank transfer, we send the orders from the receipt of the payment to our account.
Please note that delivery times are estimated and start from the date of departure of our workshop in Paris. From France, delivery can take longer than estimated due to customs clearance delays in the United States and in European countries outside the European Union.
If you have any questions, please contact our customer service by phone at + 33 1 48 00 08 81 or by email: email@example.com
*Business days are days of the week from Monday to Friday with the exception of statutory holidays.
How to check the status of my order?
You can check the status of your order at any time by logging in to your account and clicking on the tracking number associated with your order. Also, as soon as your order is shipped, we will send you an email confirmation with the package tracking number.
If you have any questions, please do not hesitate to contact firstname.lastname@example.org or call us Monday to Friday from 9 am to 5 pm at + 33 1 48 00 08 81
Do we have to pay taxes and customs duties?
Schimmel delivers orders on the basis of the DDP (duty paid rendered), which means that we bear the import charges.
Is it possible to buy articles as gifts ?
Yes, articles that you order can be shipped as gifts.
On the shopping cart page, you can specify that this order is a gift. We will not put a price on the receipt and we will send out priceless documents. You can also add a message with the item.
If the recipient doesn’t like it and wants to return the item, he can do so and the refund will be made on your card according to the method of payment.
Is it possible to get your order from the store?
You can pick up your order from our shop.
7 Bis rue du Perche
How can I return or exchange an article ordered on Schimmel.com?
You can return any product ordered on the Schimmel-paris.comcom website within 14 calendar days from the date of delivery, in its original condition and packaging, its conditional return label and instruction booklet.
Upon receipt of your parcel, an e-mail confirming the acceptance of your return will be sent to you.
Refund of the value of the returned products will be received within 14 days.
Returns are offered.
For further information, please contact our customer service at + 33 1 48 00 08 81 from Monday to Friday from 9am to 5pm or by email: email@example.com
How do I return my order?
Schimmel. offers you returns of your articles if they do not give you complete satisfaction within a legal withdrawal period of 14 days, in their new state, of origin, packed, labeled and not worn.
To return one/more items of your order:
1) Contact our customer service at + 33 1 48 00 08 81 from Monday to Friday from 9am to 5pm, our advisors will arrange the removal of the parcel at your place of work or at your place of work by our carrier.
2) Return the item(s) to their original packaging, with labels, with their conditional return label. Place them in the shipping carton.
3) Include the return voucher with your package invoice.
4) Close the package and paste the TNT/Chronopost return label on it. Give the package to the TNT/Chronopost driver during its passage.
In order for the carrier to remove the package, you must be available at all times during the pick-up time in order to deliver the package to the carrier. Schimmel will not be held liable for packages left unattended before removal by the carrier.
You can also return the item by the shipping method of your choice to the address indicated below. However, if you decide to ship your item with another carrier, Schimmel. cannot be held liable for packages lost during transport, and the shipping costs will be at your expense.
66 Rue d'Hauteville
Please note that any returned product that is incomplete, damaged, worn, dirty or altered or without the attached label will not be accepted and will therefore be returned to the customer.
We are sorry but we do not accept return to the store. All returns must be made according to the above procedure.
Can I return a gift?
To return an unwanted gift, contact our customer service at + 33 1 48 00 08 81 from Monday to Friday from 9am to 5pm or at the following email address: firstname.lastname@example.org to arrange the return of your products.
The refund will be made with the person who made the purchase on the means of payment used at the time of purchase.
No refund can be made to the recipient of the gift.
If my piece has a defect, what should I do?
You have 48 hours to notify us of a defect in the item you received. We will find a solution together as soon as possible.
How to contact customer service?
If you require assistance or information, please contact our Customer Service at + 33 1 48 00 08 81. Our Schimmel advisors are at your disposal from Monday to Friday from 9am to 5pm. They will answer all your questions and will be happy to advise you on the purchase of our products.
You can also chat online with a counsellor via our chat module or send us an e-mail at any time at email@example.com
Where to find our shops?
To find the nearest Schimmel shop, visit our find a shop page.
How to contact our press ?
To contact our press service, send an email to firstname.lastname@example.org
Is Schimmel-paris.com secure?
We have implemented very strict security measures on our Schimmel-paris.com website in order to guarantee the protection of your personal data.
Our site is equipped with an SSL encryption system to protect personal data and payment.
No information about your payment is kept at Schimmel - it will only be stored securely by our banking institution.